Return Policy

Eligibility for Return

Digital products that have not been downloaded or activated are eligible for return or refund. We take great care to provide accurate descriptions and support to ensure that our products meet your needs. Please review all product information carefully before making a purchase.

Timeframe for Returns

Returns or refunds must be requested within 14 days of receiving the product. This timeframe aligns with UK consumer protection laws and ensures a fair process for both parties. Timely communication is essential, so please contact us immediately if you have any concerns.

Conditions for Return

Products must be in their original state, not downloaded or activated. We expect our customers to maintain the integrity of the product, and any deviation from this requirement may result in the refusal of the return. Our team is here to assist you with any technical difficulties or concerns you may have regarding the product.

Fees Associated with Returns

Generally, there are no fees associated with returns unless otherwise specified. We aim to provide a hassle-free return process, but in some cases, administrative or other costs may apply. Any such fees will be clearly stated and agreed upon beforehand.

Requesting a Return

To request a return or refund, please contact our customer service team via chat, email, or official social media channels displayed on our website. We are committed to responding promptly and finding a satisfactory solution for you.

Refund Process

All refunds will be issued to the original payment method. We process refunds as quickly as possible to ensure a smooth experience. Refund processing time is a maximum of 3 days, though it may be quicker depending on the payment method and financial institution involved.

Gift Returns or Promotional Purchases

The same return policy applies to items received as gifts or purchased under a promotion. We treat every purchase with consistency and fairness, and our team is here to assist you with any specific queries regarding these types of transactions.

Products on Offer or Discount

If you are returning a product that was on offer or discount, the refund will be based on the price you paid, not the discounted price. We provide transparency in our pricing, and all relevant information will be available in your purchase history.

Verification Process

All returns are subject to verification through account history or communication with our customer service. This process ensures that the return complies with our policy and helps us maintain the quality and integrity of our products and services.

Contact Information

If you have any questions, concerns, or need assistance with your return, please contact us at +44 7537146733, Email: info@opensmarttech.net, or via our website’s chat. We value your business and are committed to providing excellent customer service.